X hits on this document

143 views

0 shares

0 downloads

0 comments

6 / 56

The problem is discoverability

The trick is getting the right content to the right user at the right time, even when they don’t know the right terms

Site hierarchies are designed based on an educated guess as to where the user will go

Hierarchies don’t adapt to new content types and unexpected user behavior

We have good intentions and excellent content

Every new feature requires new help content and each help article dilutes discoverability

the problem | office online | content-centric design | applications | conclusions

Document info
Document views143
Page views143
Page last viewedFri Dec 09 03:59:40 UTC 2016
Pages56
Paragraphs473
Words2868

Comments