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Adobe® FrameMaker®+SGML Adobe Acrobat®

American Airlines

CUSTOMER SPOTLIGHT

Airline carrier and DocuCentric focus on safety by distributing critical maintenance updates within 24 hours with FrameMaker+SGML and Adobe PDF

ABOUT THE CUSTOMER

  • One of the nation’s largest airline carriers

  • Employees: 124,000

  • Headquarters: Fort Worth, Texas BENEFITS SUMMARY

  • By enabling American Airlines to more quickly distribute revised maintenance procedures to the field, Adobe FrameMaker+SGML helps improve safety.

  • FrameMaker+SGML enables engineers to reuse SGML files provided by aircraft manufacturers, saving time and helping ensure compliance with FAA-imposed deadlines.

  • FrameMaker+SGML templates developed by DocuCentric enable consistent formatting, which makes it easier for mechanics to find the information they need.

  • FrameMaker+SGML is helping ease the cultural transition from paper to electronic files because the authoring interface is the same.

  • FrameMaker+SGML reduces the time engineers spend authoring work cards, freeing them to focus on other urgent tasks.

  • By converting FrameMaker+SGML files to Adobe PDF files in the Documentum EDM server, American Airlines will allow timesaving electronic commenting and reduce storage and bandwidth requirements. www.amrcorp.com and www.aa.com www.docucentric.com

Passenger and crew safety ranks number one in priority for airlines. For safety’s sake, the Federal Aviation Administration (FAA) mandates certain inspections and parts replacements after specified hours of flying. If the procedures are not executed within the required time frame, the aircraft can be grounded. Industry leader American Airlines goes the extra mile to ensure safe aircraft for the flying public by incorporat- ing additional preventive checks beyond what the manufacturers require.

Central to American Airlines’ safety pro- gram is timely distribution of current main- tenance check procedures to field mechanics. With Adobe FrameMaker+SGML software, Adobe Portable Document Format (PDF), and the help of DocuCentric Corporation, a

leading premium Adobe value-added reseller, American Airlines is revising and distribut-

ing its maintenance checklists, called work cards, faster and ensuring they are on hand when needed. “To become more efficient, we want to move from a paper culture to an electronic one,” says Mike Conley, American Airlines senior project analyst. “FrameMaker+SGML makes the transition easier by providing a single authoring envi- ronment for producing documents for print or publication online in Adobe PDF.”

TIMELY MAINTENANCE PROCEDURE UPDATES American Airlines engineers maintain about 17,000 work cards containing approx- imately 85,000 pages of text and Adobe Illustrator® graphics. One card, for exam- ple, provides 2,000-hour avionics check procedures for the Boeing 737. Cards are revised in response to changes communi- cated either by the aircraft manufacturer or by the FAA.

Manufacturers deliver revised work card content to American Airlines as Standard Generalized Markup Language (SGML) files, an emerging airline-industry standard. Historically, American Airlines engineers

“To become more efficient, we want to move

from a paper culture to an electronic one.

FrameMaker+SGML makes the transition

easier by providing a single authoring envi-

ronment for producing documents for print

or publication online in Adobe PDF.”

  • Mike Conley

Senior project analyst American Airlines

bc

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