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Our Values

Executive summary

At Aetna, we put the people who use our services at the center of everything we do, and we live by a core set of values:

  • Integrity

  • Quality Service and Value

  • Excellence and Accountability

  • Employee Engagement

At Aetna, we believe that being a leader in the health care industry means not only meeting business expectations but also exercising ethical business principles and social responsibility in everything we do. Responsibility and integrity are woven into our corporate fabric and demonstrated through our commitment to:

Public policy leadership

Aetna is committed to transforming health care in America by playing a leadership role in advancing model solutions to health care system problems and by developing innovative business initiatives that make a difference in the lives of our members nationally. Our goal will not be reached until health care reform provides all Americans with access to affordable, high-quality health care services.

The adoption of health care reform was historic in helping to widen access to health care coverage, but much more must be done to help improve the quality of health care outcomes and help restrain escalating costs. We will continue to lead the way in advocating solutions that fill this gap.

We support transforming the payment system into one that aligns provider reimbursement incentives with achieving high-quality outcomes for patients. We must work together to test and identify new payment models.

We need a renewed focus on wellness and preventive care. Investments should be made in programs that help consumers become more engaged in their health.

Community involvement

The Aetna Foundation is the independent charitable and philanthropic arm of Aetna. Founded in 1972, the Foundation helps build healthy communities by promoting volunteerism, forming partnerships and funding initiatives that improve the quality of life where our employees and customers live and work. Since 1980, Aetna and the Aetna Foundation have awarded more than $379 million in grants, sponsorships and social investments.

Diversity at Aetna

We recognize the impact and importance of diversity in all aspects of our business.

  • Reflecting the changing face of America, we seek to build a workforce that fully understands the customers we serve.

  • We are diversifying our supplier base, purchasing nearly $120 million in goods and services from small businesses and certified minority-, women- and LGBT (lesbian, gay, bisexual and transgender)- owned business enterprises.

  • We are bringing our health and related benefits to some of the fastest growing segments of our population — the African American, Latino and Asian markets.

Environmental practices

Aetna has been engaged in recycling and energy-use reduction programs for many years at Aetna-owned facilities. In recent years, our accelerated efforts have resulted in numerous distinctions, such as a 2009 Connecticut Climate Change Leadership Award from the state of Connecticut, and Leadership in Energy and Environmental Design (LEED®) Silver certification in 2009 for the environmentally friendly construction of the new Aetna Customer Center. Our teleworker program is reaching some impressive milestones, saving more than 79 million miles of driving per year and reducing carbon dioxide emissions by more than 29,000 metric tons each year.

Corporate governance

Aetna’s reputation, one of the company’s most valuable assets, relies on sound corporate governance policies, which are publicly available on our website. We share documents — our Code of Conduct and our Corporate Governing Guidelines — with our key stakeholders. In doing so, we help ensure our commitment to excellence, integrity and accountability.


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