Qwest Wholesale Commercial Broadband Service
Service Interference Workaround - Download
In cases where an Interference issue has been identified by Qwest, Qwest procedures are to correct the interference issue as follows:
Identify the facilities where the interference exists.
Determine if the service interfered with is a C.O. Based DSLAM.
Determine if Qwest has installed a Remote DSLAM in the Network.
Determine if the Service being interfered with is in the same binder group as the interferer Service.
Move the interfered with service to a different binder group.
The above process will be followed until binder group separation is no longer possible. At this point the CLEC will be given the opportunity to follow the process for an IP broadband alternative.
IP broadband DSL services require a modem compatible with PPPoE protocol. Most recent modems are compatible with both the PPPoA and PPPoE protocols. However, older vintage modems may need to be replaced prior to service activation.
Compatible modems should be reconfigured immediately and prior to the processing of your request. Failure to do so may result in additional end user downtime.
For instructions on configuring Qwest approved modems see http:///www.qmodem.com
For additional information refer to your Qwest Service Manager.
Last updated 11-13-08
This document is for discussion purposes only and is not a legally binding or enforceable contract.