Customer Solution Case Study
Motor Distributor Improves Performance with Business Management Solution
Country or Region: Nairobi, Kenya
Industry: Motor Vehicle Dealerships
Based in Nairobi, Kenya, CMC Motors Group is a multi-franchised company trading through divisions based in Nairobi and a branch network that is spread throughout the major towns of Kenya.
A limited UNIX-based system prompted CMC Motors Group to improve reporting and management response and customer service, while reducing maintenance and support needs.
CMC Motors Group implemented Microsoft® Dynamics™ NAV, formerly Microsoft Business Solutions–Navision®, alongside the Incadea Dealer Management System.
Increased worker productivity.
Improved customer satisfaction.
Introduction of reliability and security to business systems.
Capacity to grow.
Effective data management.
“The ease-of-use of the new system is highly beneficial. If there has been a problem anywhere in the organisation, managers can quickly see why and how the problem took place.”
Clement Njonjo, Group IT Manager, CMC Motors Group
CMC Motors Group operates Kenya’s premier motor dealership network. With branches stretching across the country, and representing 10 different motor manufacturers, CMC Motors Group users are reliant on the effective exchange of accurate information for management, customer service and logistics, and inventory management. With an ageing, costly UNIX-based system limiting business performance, CMC Motors Group sought to replace the system. Microsoft® Dynamics™ NAV, formerly Microsoft Business Solutions–Navision®, and the Incadea Dealer Management System, proposed by Microsoft partner AkiliAfrica, offers employees ease of use without demanding extensive, costly customisation or development. The solution helps the company meet industry-specific requirements, while offering the capacity to grow with the business.