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Microsoft Dynamics

Customer Solution Case Study

Motor Distributor Improves Performance with Business Management Solution

Overview

Country or Region: Nairobi, Kenya

Industry: Motor Vehicle Dealerships

Customer Profile

Based in Nairobi, Kenya, CMC Motors Group is a multi-franchised company trading through divisions based in Nairobi and a branch network that is spread throughout the major towns of Kenya.

Business Situation

A limited UNIX-based system prompted CMC Motors Group to improve reporting and management response and customer service, while reducing maintenance and support needs.

Solution

CMC Motors Group implemented Microsoft® Dynamics™ NAV, formerly Microsoft Business Solutions–Navision®, alongside the Incadea Dealer Management System.

Benefits

Increased worker productivity.

Improved customer satisfaction.

Introduction of reliability and security to business systems.

Capacity to grow.

Effective data management.

“The ease-of-use of the new system is highly beneficial. If there has been a problem anywhere in the organisation, managers can quickly see why and how the problem took place.”

Clement Njonjo, Group IT Manager, CMC Motors Group

CMC Motors Group operates Kenya’s premier motor dealership network. With branches stretching across the country, and representing 10 different motor manufacturers, CMC Motors Group users are reliant on the effective exchange of accurate information for management, customer service and logistics, and inventory management. With an ageing, costly UNIX-based system limiting business performance, CMC Motors Group sought to replace the system. Microsoft® Dynamics NAV, formerly Microsoft Business Solutions–Navision®, and the Incadea Dealer Management System, proposed by Microsoft partner AkiliAfrica, offers employees ease of use without demanding extensive, costly customisation or development. The solution helps the company meet industry-specific requirements, while offering the capacity to grow with the business.

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