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customisation. “This had to be achieved using widely accepted technology, giving the company easy access to support,” he says.


CMC Motors Group conducted an in-depth assessment and examination of available solutions. Njonjo says: “We looked at several solutions, some of which came at a cost that was simply not realistic and others where the vendor couldn’t demonstrate how our needs could be met.”

Instead, Njonjo chose to deploy Microsoft Dynamics NAV, formerly Microsoft Business Solutions–Navision®, integrated with the Incadea Dealer Management System (DMS). This was proposed and demonstrated to company directors by Microsoft Partner AkiliAfrica.

“The deployment demanded a major change in the company’s management systems, and the decision needed to be made at board-level. The wrong solution or implementation partner could represent a significant risk to the business,” says Njonjo. But the company was confident AkiliAfrica was committed to helping it achieve success.

During deployment, AkiliAfrica demonstrated both its understanding of the industry and the flexibility of the software. It developed an additional module to handle specific financing options, such as hire purchase. Using this, employees can help the company maintain its position in a competitive market by offering new services to suit customer needs.

Elizabeth Munyi, Legal and Administration Manager, AkiliAfrica, says: “Microsoft Dynamics NAV and the Incadea DMS were implemented on a Microsoft Windows® platform, including the Microsoft Windows 2000 Server operating system and Microsoft Windows XP on the desktops. The database repository is Microsoft SQL Server 2000.

The entire infrastructure was moved across from the UNIX system to Microsoft. Company business flows were mapped to the new system with the company’s base of highly customised processes, incorporating best practice methodologies.

This was no small task because it involved more than 300 users in various locations across the country, and the warehousing of several million items. Furthermore, a variety of different product offerings, from sales to traditional workshop services, and financial services, all had to be migrated. All of this data needed to be accounted for to ensure a simultaneous switch-over once the new system was ready.

Care also had to be taken to address user concerns about moving from the old character-based system to a Windows interface. The previous batch-based system meant transactions were entered as they occurred. Users also monitored stock for potential shrinkage.

“Microsoft Dynamics NAV and Incadea DMS provided quick development of several functions that were specific and important to CMC Motors Group,” says Munyi.

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