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“As well as the hire purchase financing module, other modifications help users to requisition and import spare parts, or address issues specific to the local business environment.”

Munyi believes that AkiliAfrica was able to handle the customisation because the Microsoft Dynamics NAV OnTarget implementation methodology provided a clear project structure. “Requirements were well documented, with in-depth involvement and commitment from the key CMC Motors Group users and process owners,” says Munyi. “The incredible flexibility of Microsoft Dynamics NAV helped us to migrate intrinsic processes to the new system, which included previously manual processes unique to the company.”

Njonjo says: “The deployment was handled over two to three months. The process demanded training for users and change management.”

While the implementation went smoothly owing to the commitment and support of AkiliAfrica’s consultants, Njonjo says that it was not without it challenges. “The biggest issues included server sizing and determining the appropriate number of licences for our organisation,” he says.

However, the implementation team ensured that the situation was closely managed. “AkiliAfrica worked with us as joint project managers. We also met every week to discuss progress, while also ensuring that full training was provided to users,” says Njonjo.


Introducing the Microsoft Dynamics NAV system has delivered definite benefits for CMC Motors Group. The fully integrated online system means that CMC Motors Group, a public company listed on the Nairobi Stock Exchange, can now report much faster.

Ease-of-Use Ensures Fast User Adoption

While some user resistance was initially encountered, Njonjo says this problem has been successfully addressed, and now users across the business can access and apply the information they need to operate more efficiently.

“Authorised users can query the system and draw up their own reports without any intervention from the IT department,” he says. “With queries conducted online, it is now a rapid and relatively simple procedure. Ease of use of the new system is highly beneficial. If there is a problem anywhere in the organisation, managers can quickly see why and how the problem took place.”

Improved Business Performance

Furthermore, in a business that is dependent on a considerable amount of working capital, Njonjo says the improved visibility and greater efficiency introduced by the system has had some far-reaching, positive effects. He says: “We can now manage inventory better. Our stock holding is more accurate, which directly improves customer services, while the working capital required has been reduced. And, in terms of income, the system has helped improve our management of debtors. We can rapidly draw up customer statements and take the necessary actions to collect funds that

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