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Evaluation of the Maine Aging - page 12 / 51

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Part I - Maine's ADRC Pilot

The Disability and Aging Services Helpline (DASH)

DASH Development

In 2005, Maine's ADRC demonstration pilot, the Disability and Aging Services Helpline (DASH), began development under the auspices of the Eastern Agency on Aging (EAA). Eastern Agency on Aging has been serving seniors in Penobscot, Piscataquis, Hancock, and Washington counties since 1973. The agency has been the first stop for seniors and their caregivers seeking information and/or services. Eastern Agency on Aging has been a key member of the local community coalition—-the Bangor Coalition—-since its inception in 2003.

The Bangor Coalition served as support to development of the DASH. In addition, a statewide Technical Advisory Group (TAG), established in May 2005, assisted the staff at EAA and the Bangor Coalition with development.

Initial development of the DASH included pilot site planning, site visits by EAA management to the Massachusetts ADRC site, and deliberations regarding program and policy development. The DASH is staffed by a Resource Specialist and is supervised by the EAA Director of Outreach. Other staffing included a VISTA worker hired by the Bangor Coalition and EAA who worked with the project from July 2005 through June 2006.

Early development of the DASH pilot included several key operational decisions and development of program policies. Key operating decisions and policies are discussed briefly below and provide insight into the practicalities of establishing the ADRC demonstration pilot.

Key Operating Decisions

•    Consideration of phone line identity and whether or not to install a separate phone line for DASH calls required deliberation. Ultimately the decision was to use the existing EAA phone number. The DASH began taking calls on 10/3/05.

8Muskie School of Public Service

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