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Respondent comments were often general in their description of the nature of the help provided, though some specified the help provided was related to access to Medicaid:

"I find the lady who I deal with is very great to talk to and has helped me in many ways to get services. "

"They were helpful when I signed up for Medicaid. "

Responses to Specific Consumer Needs

While Consumer Satisfaction Survey respondent comments give a general sense of DASH responsiveness, DASH client contact information from the EAA SAMS provide a more detailed picture of the types of client needs and referrals offered by the DASH. Table 3: Types of DASH Referral describes the nature of clients' needs. The classification of calls (categories) reported here provide detail on long term supports defined by federal ADRC guidelines. In interpreting the information in Table 3 it is important to note that multiple referrals can result from a single contact.

The category with the highest level of referral activity was to "other types of public and private services" that are not institutional or waiver-based long term support services (n=1,551). These services include housing, meal sites, Alzheimer's support referrals, fuel assistance, transportation, and general agency referrals.

Table 3:  Types of DASH Referral

Number of  Contacts referred to Home and Community Based Services (public and private)

114

Number of Contacts referred to Institutional LTC Services (public and private)

15

Number of Contacts referred to Emergency or Crisis LTC Services

3

Number of Contacts referred to Adult Protective Services (if separate from Emergency Services)

5

Number of Contacts referred to Employment Support Services  (public and private)

9

Number of Contacts referred to Legal Services

55

Number of Contacts provided Medicare Part D information or assistance with enrollment

381

Number of Contacts referred  to other types of public and private services

1551

Number of Other or Unknown Contacts

58

Total Contacts by Type of Referral

2191

(Total Unduplicated Contacts)

1538

Source Data: SAMS 2006

20Muske School of Public Service

Not surprisingly, Medicare Part D inquiries were the second most common type of referral (n=381). Fewer than 5% of all referral inquiries were for long term support through home and community-based (waiver) services (n=1 14) or institution-based long term supports (n=15). This relatively low referral volume likely reflects both the newness

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