Respondent comments were often general in their description of the nature of the help provided, though some specified the help provided was related to access to Medicaid:
"I find the lady who I deal with is very great to talk to and has helped me in many ways to get services. "
"They were helpful when I signed up for Medicaid. "
Responses to Specific Consumer Needs
While Consumer Satisfaction Survey respondent comments give a general sense of DASH responsiveness, DASH client contact information from the EAA SAMS provide a more detailed picture of the types of client needs and referrals offered by the DASH. Table 3: Types of DASH Referral describes the nature of clients' needs. The classification of calls (categories) reported here provide detail on long term supports defined by federal ADRC guidelines. In interpreting the information in Table 3 it is important to note that multiple referrals can result from a single contact.
The category with the highest level of referral activity was to "other types of public and private services" that are not institutional or waiver-based long term support services (n=1,551). These services include housing, meal sites, Alzheimer's support referrals, fuel assistance, transportation, and general agency referrals.
Table 3: Types of DASH Referral
Number of Contacts referred to Home and Community Based Services (public and private)
Number of Contacts referred to Institutional LTC Services (public and private)
Number of Contacts referred to Emergency or Crisis LTC Services
Number of Contacts referred to Adult Protective Services (if separate from Emergency Services)
Number of Contacts referred to Employment Support Services (public and private)
Number of Contacts referred to Legal Services
Number of Contacts provided Medicare Part D information or assistance with enrollment
Number of Contacts referred to other types of public and private services
Number of Other or Unknown Contacts
Total Contacts by Type of Referral
(Total Unduplicated Contacts)
Source Data: SAMS 2006
20Muske School of Public Service
Not surprisingly, Medicare Part D inquiries were the second most common type of referral (n=381). Fewer than 5% of all referral inquiries were for long term support through home and community-based (waiver) services (n=1 14) or institution-based long term supports (n=15). This relatively low referral volume likely reflects both the newness