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Evaluation of the Maine Aging - page 28 / 51





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The DASH/Bangor Coalition prepared an inventory of area housing options for seniors and people with a disability to augment resource files used to respond to consumer inquiries, and that can serve as a basis for future planning and development. In response to housing challenges associated with Maine's climate, the DASH sponsored two "Getting by this Winter" community forums to provide information and foster discussion about fuel and other assistance programs, along with energy conservation ideas. As previously noted, forum DVDs and hard copy guides on the topic were also prepared and distributed.

Finally, comments included on surveys of DASH/Bangor Coalition members speak to improved communication and responsiveness attributed to the ADRC project:

"The DASH group is incredible and I feel did an excellent job at identifying the resources and more importantly the needs in our community. [It's been] wonderful to network and learn from each other. "

"Most important has been the amount of information all members of the coalition have been able to share with each other - increasing our individual and collective responses to the needs of the elderly and disabled in our communities."


As with indicators of responsiveness, evidence of improved effectiveness are best viewed from the perspectives of both consumers and community DASH/Coalition members.

Consumer Perceptions of Effectiveness

The Consumer Satisfaction Survey captured respondents' perceptions of DASH effectiveness through questions about the clarity of information they received and whether the person with whom they spoke seemed knowledgeable (also an indirect indicator of trust). Chart 8: DASH Effectiveness summarizes survey respondents' perceptions.

22Muskie School of Public Service

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