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Chart 8:  DASH Effectiveness

5%

9%

Was the information you received from the DASH clear?

Was the person you talked with

(at DASH) knowledgable about the services or information you asked about?

Unsure

5%

5%

No

87%

90%

Yes

0%

100%

50%

For the majority of survey respondents, perceptions of information clarity (90%) and knowledge level of the DASH staff (87%) were positive. Only 5% of respondents felt the information received was unclear or that the person they talked with was not knowledgeable.

Consumer Satisfaction Survey respondents were also asked to provide information on problems encountered during their contact with DASH, and to make suggestions for improvements. Overall, 87% of survey respondents reported no problems and 11% reported they encountered a problem. The suggestions received addressed concerns with delayed call return, the need for staff training and problems obtaining specific types of support. Examples of these comments include:

"Hire more people to return the calls. "

"Make sure each worker understands that each case is different. Please do not argue with the client who is living the said experience.  We are not carbon copies of one another. "

"I asked for help regarding several problems. Some they helped me with real well. However I didn't get much help with legal problems or know where to go."

DASH/Bangor Coalition Perceptions of Effectiveness

DASH/Bangor Coalition and DASH/ADRC leaders gave their perception of effectiveness and the impact of the DASH through individual surveys/interviews and completion of social network analysis surveys. DASH and Bangor Coalition respondents consistently reported that their ADRC work had improved communication and fostered coordination at the local and regional levels. Perceptions of effectiveness in bridging the

Muskie School of Public Service23

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