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Evaluation of the Maine Aging - page 47 / 51

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4.If you came to the EAA office, how long did you wait to see someone? (60 responses, 3 missing)

Did not come to your office = 68.82%

5-10 minutes = 20.59%

11-20 minutes = 5.88%

Over 20 minutes = 1.18%

Do not remember/unsure = 3.53%

5.Overall, did the person you talked with on the phone or in the office listen carefully to what you wanted? (176 responses, 6 missing)

Yes = 93.18%        □ No = 0%Unsure = 6.82%

6.Was the person you talked with knowledgeable about the services or information you asked about? (174 responses, 8 missing)

Yes = 86.78%        □ No = 4.60%Unsure = 8.62%

7.Was the person you talked with courteous and respectful? (175 responses, 7 missing)

Yes = 97.71%        □ No = 0.57%Unsure = 1.71%

8.Was the information you received from the EAA Disability & Aging Services Helpline clear? (174 responses, 8 missing)

Yes = 90.23%        □ No = 5.17%Unsure = 4.60%

9.Will the information you received from the EAA Disability & Aging Services Helpline be helpful in dealing with the concern you called or went to the EAA office to talk about? (172 responses, 10 missing)

Yes = 82.56%        □ No = 11.63%         □ Unsure = 5.81%

10.Were you directed to other places for a service or more information? (168 responses, 14 missing)

Yes = 52.98%        □ No = 41.07%         □ Unsure = 5.95%

11.Was this a helpful connection or referral? (86 responses, 3 missing)

Yes = 84.88%        □ No = 8.14%Unsure = 6.98%

12.Did EAA Disability & Aging Services Helpline staff connect you directly to the other place for a service or more information? (86 responses, 3

missing)

Yes = 39.53%        □ No = 54.65%         □ Unsure = 5.81%

Application for Services

13. Did you apply for services? (173 responses, 9 missing)

Yes = 46.24%        □ No = 49.13%         □ Unsure = 4.62%

If you said YES, you applied for services, please complete this section, otherwise skip to General Experience, Question 17.

42Muskie School of Public Service

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