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Evaluation of the Maine Aging - page 48 / 51

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14.Did the person you spoke with at EAA explain the steps clearly?

(73 responses, 7 missing)

Yes = 93.15%        □ No = 1.37%Unsure = 5.48%

15.If you needed help, did the people who work at the EAA Disability

6Aging Services Helpline help you with your paperwork? (73 responses,

7missing)

Yes = 44.74%□ No = 10.53%

I did not need help = 43.42%        □ Unsure = 1.32%

16.The steps to apply for services were... (35 responses)

Easier than I expected = 62.67%   □ About what I expected = 34.67%

Harder than I expected = 2.67%

General Experience

17.Were there any problems with the service provided by the EAA Disability & Aging Services Helpline? (163 responses, 19 missing)

Yes = 11.04%        □ No = 86.50%         □ Unsure = 2.45%

18.

What could we do differently to make it better?

19.

Would you tell a friend or relative to call the EAA Disability & Aging Services Helpline? (176 responses, 6 missing)

Yes = 92.05%        □ No = 5.68%Unsure = 2.27%

Information About You

20.Did you call or go to the EAA office for yourself or someone else? (174 responses, 8 missing)

Self = 72.41 %Other relative = 8.62%

Parent = 14.94%Friend = 2.87%

Child = 0.57%□ Client = 0.57%

21.Is the person who needs services or information 60 years old or older? (169 responses, 13 missing)

Yes = 94.08%        □ No = 5.92%Unsure = 0%

22.Does the person who needs services or information have a(n)...

[Check all that apply]

Physical disability = 39.01%

Developmental disability = 2.75%

Mental health need = 8.24%

Brain injury = 3.85%

Addiction = 1.10%

Cognitive Impairment = 6.60% (4 mentioned Alzheimer's or Dementia under

'Other')

Muskie School of Public Service43

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