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Morale builds from respect, growth, innovation and success; from establishing a true meritocracy; from the stock performing well; from customers liking to do business with us. A great company provides people with competitive compensation, the oppor- tunity to benefit as the company grows and a rewarding career path. Done right, incen- tive plans create a proper balance of individual and collective accountability.

Foster an environment of respect and inclusiveness

We need to constantly remind ourselves that the most important thingwe can do for employees is to build a healthy, vibrant company that treats people with respect and creates opportunity. Everyone counts, and we have to remember that we all support

one another. Above all, it means doing what is right for the company and the customer, even if we have to make unpopular decisions and forgo near-term rewards.

We strive to create a more inclusive work environment that draws on and develops the best talent. We want individuals of any race, nationality, gender, sexual orientation or physical ability to have the opportunity to excel based on their performance and contri- bution to the firm. Building a diverse and inclusive work environment requires effort and perseverance, which is why we will make inclusiveness and diversity an integral part of how we manage the company.

Give back to our communities

We believe that building a strong, vibrant company, one that stands the test of time, will eventually benefit not only our shareholders, but everyone we touch. It is what

enables us to give back to our communities. In one sense, we view ourselves as a small business. If we were the neighborhood store, we would give kids summer jobs, sponsor local sports teams and support local organizations. We operate this way in many of our communities around the world, striving to be as supportive as we can. We are com- mitted to adding value by focusing on issues that are universally important, including education and community development.

Our greatest source of pride, however, is our employees, who contribute tremendous amounts of time and talent to worthwhile causes around the world. Our long tradition of volunteerism continues with thousands of employees participating in hundreds of volunteer efforts.


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