Internet Banking Service
Appendix I -Table 1: Measurement for Perceived Characteristics of Internet Banking
- Internet banking service helps you to save time from visiting branch banks to conduct banking transactions.
- You can access your account and deal with your bank from anywhere with your PC.
- Internet banking allows you to conduct your banking business 24 hours/day without waiting for bank’s opening hours.
Improved Service Level
- You will feel more satisfied as Internet banking allows you to conduct banking business faster with online services.
- By using Internet banking service, you are more willing to deal with a bank and conduct banking business more frequently.
- You feel that conducting banking transactions via the Internet are too complicated.
- You find that it is difficult to learn how to conduct banking business online.
- You find that it is not easy to remember User ID and confidential password when using Internet banking service.
- You find bank opening hours to be very inconvenient.
ABAC Journal Vol. 22, No.3 (September - December, 2002), pp. 63 - 80