Lutty's Chevy Warehouse
TRUCK FREIGHT We have several Trucking Companies that we now use depending on the area you live. All shipments must be delivered to a place of business. Reguardless of who ships your package. DO NOT SIGN the Bill of Lading until you have inspected the package or packages for damage. Once the Bill of Lading has been signed, it becomes a legal document stating that the shipment was received in good condition. If the driver will not wait, sign as "UNINSPECTED" "DRIVER WILL NOT WAIT", your name, and have the driver initial. Please call for a quote on the cost of shipping truck freight items. Sheetmetal parts are susceptible to slight damage due to the nature of the product and the method of shipment. No credit will be issued for sheetmetal that has small pecks, dings, scratches or other minor flaws. Any body panel (either reproduction or factory original) requires minor body work when installed for a show quality finish.(( Copied permission from Goodmark Ind.)).
ONCE YOU HAVE RECEIVED YOUR ORDER PLEASE CHECK YOUR ORDER when you receive it. Do not wait; open packages immediately. If damaged, a claim must be filed immediately. Please call us with the damage information. All Claims must be called in within 3 days. Please keep all of the packing material and package or packages for all damages. Due to UPS procedures, if any item is damaged and reshipped to us, UPS will be unable to process your claim, and we are unable to compensate you. All shipments, regardless of carrier, are insured leaving our shop.
If a wrong part is received, please call to make the exchange. It will be easier to have your invoice in hand to help us find your order. All parts returned must be in their original packaging and in saleable condition, please send a copy of your invoice as this helps identify you and where a replacement or refund is to be sent.. Any parts returned after 30 days will have a restocking charge of 15 %. A copy of your receipt is required for all exchanges and for all returns. No returns or exchanges after 60 days. Please do not even ask.
"I can't find the small item" Try looking on the large items for a small part to be taped. This practice has saved some little items from being thrown away with packing. Also, when there are several small parts, they may have been put in a bag to keep them together, or put in with another part. Also, look on the invoice sometimes notes are found there. Still can't find it , please call and we will help you.
BACK ORDERS Occasionally, we will be out of stock on an item. We will Back Order this part unless otherwise requested. Your back order will be shipped as soon as possible, and we ask for your patience when this occurs.
HOURS Monday, Tuesday, & Wednesday 9:00 AM - 7:00 PM, Thursday & Friday 9:00 AM - 5:00 PM. Saturday 9:00 AM till 2:00 PM. NO Holidays and NO Sundays. All times are EST. The Weeks of Spring and Fall Carlisle we will have no evening hours. We close 2:00 PM Christmas Eve & News Years Eve; and have no evening hours during that week.
OTHER Check with us for new and used parts. We also have rust free sheet metal in stock. We have catalogs covering the 55-57 Chevy, 58-70 Impala, 47-72 Truck, 62-79 Nova, 67-81 Camaro, 64-77 Chevelle, and 70-77 Monte Carlo. Please specify the year & model of vehicle you need the catalog for. Our Catalogs can also be downloaded from our Web Site at www.Luttyschevy.com.
FROM THE STAFF AT LUTTYS CHEVYS
Phone: 724-265-2988 / Fax: 724-265-4773
6/6/2008, 6:05 PM