Carolyn, As You Like It Consulting
Mike, On The Same Page Technical Communications
Pros: This keeps me humble. Every time I think I know how to do something, I always find a situation where what I thought I knew doesn’t work.
Pros: Raises my awareness and especially my appreciation for what others know, providing they can answer the question(s).
Questions we can’t answer
Cons: It’s frustrating that there are so many questions I just can’t answer.
Cons: If I’m the primary source, for example, the only writer, then at times I may have to scramble to keep my head above water.
Greatest challenges: Finding the answer if I don’t know it myself.
Approaches to meet the challenges: I often use tech support of the companies whose products are in question. I’m also great with online Help. I have avoided calling Mike, although I admit it’s very tempting.
Greatest challenges: Ensuring the client has reasonable expectations of what I can do or what I know.
Approaches to meet the challenges: Review my qualifications very, very carefully, including my business approaches, experience, and especially my work samples. I ask questions pertaining to my responsibilities as well as those of the client.