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OTHER CHANNELS SMS, E-MAIL: SUBSCRIPTIONS, NOTIFICATIONS AND ALERTS

Subscriptions

Periodical sending of reports on distribution channels (daily, weekly, monthly, with periodical conditions and timeframe configuration edition on web channel). Implementation depending on channel.

Currency rates, account balance SMS, e-mail Account transaction report e-mail

Notifications / Alerts

Event-based report sending on distribution channels on event (BIS event or external event). Implementation depending on channel.

Balance change SMS, e-mail Incoming transaction SMS, e-mail Payment signed SMS, e-mail Login to online banking SMS, e-mail

2-channel validation

Validation information (codes, transaction IDs, etc.) sent to distribution channel on security-based event. Implementation depending on channel.

Certificate request validation SMS, e-mail Online registration validation SMS, e-mail

COMPUTER TELEPHONY Voice, Call Center, Fax Call Center integration

Integration to Call Center and IVR platforms (*depends on platform vendor ready-to-run interfaces for Cisco IPCC supported; other available for development)

Call Center active banking

Dual-mode user authentication (customer + agent) and enablement of payment operations for agents, with one-time passwords or other authorization mode

Faxing of reports Active phone banking

Account transaction report, Statements, General information Funds transfer /own accounts/, bill payments on phone bank (IVR) channel

MOBILE WEB Mobile channel Mobile users access

Limited set of information features: account balances and transactions Optimized for mobile browsers (Mobile IE, Symbian browsers)

ACTIVE MOBILE BANKING

SMS banking Micro-payments

Encrypted SMS information requests and payments Secure m-commerce and m-payment applications (on SIM toolkit app)

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