OTHER CHANNELS SMS, E-MAIL: SUBSCRIPTIONS, NOTIFICATIONS AND ALERTS
Periodical sending of reports on distribution channels (daily, weekly, monthly, with periodical conditions and timeframe configuration – edition on web channel). Implementation depending on channel.
Currency rates, account balance – SMS, e-mail Account transaction report – e-mail
Notifications / Alerts
Event-based report sending on distribution channels on event (BIS event or external event). Implementation depending on channel.
Balance change – SMS, e-mail Incoming transaction – SMS, e-mail Payment signed – SMS, e-mail Login to online banking – SMS, e-mail
Validation information (codes, transaction IDs, etc.) sent to distribution channel on security-based event. Implementation depending on channel.
Certificate request validation – SMS, e-mail Online registration validation – SMS, e-mail
COMPUTER TELEPHONY Voice, Call Center, Fax Call Center integration
Integration to Call Center and IVR platforms (*depends on platform vendor – ready-to-run interfaces for Cisco IPCC supported; other available for development)
Call Center active banking
Dual-mode user authentication (customer + agent) and enablement of payment operations for agents, with one-time passwords or other authorization mode
Faxing of reports Active phone banking
Account transaction report, Statements, General information Funds transfer /own accounts/, bill payments on phone bank (IVR) channel
MOBILE WEB Mobile channel Mobile users access
Limited set of information features: account balances and transactions Optimized for mobile browsers (Mobile IE, Symbian browsers)
ACTIVE MOBILE BANKING
SMS banking Micro-payments
Encrypted SMS information requests and payments Secure m-commerce and m-payment applications (on SIM toolkit app)