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5 / 19

5 September. 2005

Pål Sørgaard, R&D

5

Behaviour formalisation (ch 2, p 33)

To what extent should should the work content of each position be standardised?

Coordination mechanism: standardisation of work content

Can take place

by position (e.g., job description)

by work flow (e.g., put orders here!)

by rules (e.g., dress code, code of conduct, use this form)

Useful for manageability, efficiency and equal treatment of clients

Relevance to core values of bureaucracy (Max Weber)

Variation by part of organisation, most common in the operating core

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