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Electricity is usually a very safe household energy to use, although as with other types of energy there are some safety issues that you should be aware of.

There are times when a fault or emergency will occur with your electricity supply. This leaflet has been designed with some useful tips on what to do if you have an electrical problem or accident. It also explains what to do in the event of an emergency and contains important phone numbers.

Please read this leaflet carefully and keep it handy just in case you should ever need to follow any of the safety procedures described within it.

What to do in the event of an electrical

accident Contact with electricity can cause a range of injuries including burns, breathing failure and heart failure.

The extent of the injuries will depend on the strength of the voltage and current, how long the person was exposed to it and how well the person was insulated between the electricity source and the ground (for example, whether they were standing on a wooden surface or wearing rubber soled shoes).

Important If the injured person is still in contact with a live electrical source do not touch them. First switch the power off, or if this is not possible, use a wooden broom handle to push them free.

Call an ambulance immediately Dail 111


All electricity customers have certain responsibilities relating to electricity services and electricity supply equipment (‘electricity supply equipment’ includes the service mains, wires, equipment, meters and any other assets relating to the supply of electricity).

Customers’ responsibilities for electricity supply equipment include:

  • Any repairs and/or maintenance that may be needed to your own meter box or meter board and any fuse board or other wiring.

  • Ensuring all electricity supply equipment and appliances on your property comply with all relevant legal and network connection requirements.

  • Repairs and maintenance to all electrical supply equipment and appliances that are located past the electricity point of connection on your property.

  • All electricity past the meter and electricity services past the point of connection on your property.

  • Maintaining the clearances between your service main and any building on your propert , the ground and trees, as required by la , your supplier and any network operator. If you do not maintain these clearances after being asked to do so, you will be liable for the costs of maintaining these clearances or any repairs that result from the clearances not being maintained.

These diagrams show who owns which part of your electricity supply wires on your premises. Please note that in addition to your responsibilities shown on the diagrams the responsibility for maintaining all of the electrical wiring after the electricity meter is yours.

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