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Your electricity supply can be interrupted for a number of reasons including electrical faults, adverse weather conditions and disconnections.

What to do if your electricity supply is

interrupted Check to see if neighbouring houses and streets have lighting – if your neighbours are without lights and streetlights aren’t on, it is likely that there is a power cut to your area, town or city.

General power cuts to an area, town or city are usually picked up quickly. However you should report any problems with your electricity supply to us as soon as possible. Your local network operator will begin working on fixing the problem as soon as it is reported.

If you live in a remote or rural area, call us to ensure that the fault affecting you has been recorded.

If there is a fault you should turn off electrical appliances such as heaters and stoves that may present a fire hazard. Some appliances such as computers can also be damaged when the power comes back on if they are switched on.

What if only your house has no power?

If your power goes off suddenly and your neighbours’ lights are still on the circuit breaker on your fuse box may have tripped or your fuses may need changing.

If your fuse box appears to be in order you may have a fault in the supply to your premises. Call us, for help.

Always keep a torch handy in case there is a power cut. Take extreme care using candles. NEVER LET CHILDREN USE CANDLES UNSUPERVISED.


If you are unsure of how to change fuses, call

an electrician for advice or assistance. It is a good idea to familiarise yourself with your fuse box before you need to change a fuse. The following tips may help in the changing of some types of fuses:

  • Turn off the main electricity switch – this may be in the main fuse box or on a separate switch nearby.

  • Check which circuits have failed. Open or take off the fuse box cover. Inside the lid, by each fuse or near the fuse box, there should be a list of the equipment or circuits each fuse controls (such as 5 amp lighting or 10 amp sockets). This will help you to check which fuse has blown. If you do not currently have a list of equipment or circuits for each fuse then you may wish to consider contacting your electrician and arranging for him to provide this for you.

  • Look for scorch marks around the fuse carriers as this could point to the fuse that has blown. If there are no marks inspect each fuse wire in turn, removing one fuse carrier at a time and replacing it after inspection before checking the next fuse carrier.

  • Switch off and unplug all appliances on the faulty circuit. If there are switches on the power points, turn them off. If a lighting circuit has failed, turn off all light switches – if you don’t, the fuse is likely to blow again as soon as you turn the main switch back on.

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