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Subject Product - Disability Access Analysis

3.3. 1194.41 – Information, Documentation, and Support

3.3.1. Quote from Applicable Sections of CFR 1194.41

(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

3.3.2. Analysis of the Application of CFR 1194.41

User documentation requirements are discussed more thoroughly under the Section 255 analysis.  The application of the CFR 1194.41 requirements are incorporated into that discussion.

4. Section 255 Analysis

This section analyzes the product using Chapter XI of Title 36 of the Code of Federal Regulations, PART 1193 — TELECOMMUNICATIONS ACT ACCESSIBILITY GUIDELINES. Each relevant section is first quoted and then its application, with recommended actions, is discussed.

4.1. CFR 1193.33 - Information, Documentation, and Training

4.1.1. Quote from Applicable Sections of CFR 1193.33

(a) Manufacturers shall ensure access to information and documentation it provides to its customers. Such information and documentation includes user guides, installation guides for end-user installable devices, and product support communications, regarding both the product in general and the accessibility features of the product. Manufacturers shall take such other steps as necessary including:

(1) Providing a description of the accessibility and compatibility features of the product upon request, including, as needed, in alternate formats or alternate modes at no additional charge;

(2) Providing end-user product documentation in alternate formats or alternate modes upon request at no additional charge; and

(3) Ensuring usable customer support and technical support in the call centers and service centers which support their products at no additional charge.

(b) Manufacturers shall include in general product information the contact method for obtaining the information required by paragraph (a) of this section.

(c) Where manufacturers provide employee training, they shall ensure it is appropriate to an employee's function. In developing, or incorporating existing training programs, consideration shall be given to the following factors:

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