Subject Product - Disability Access Analysis
Alternative formats of user documentation for visually impaired users should be provided.
3. Section 508 Analysis
This section analyzes the product using part 1194 to Chapter XI of Title 36 of the Code of Federal Regulations, PART 1194 — ELECTRONIC AND INFORMATION TECHNOLOGY ACCESSIBILITY STANDARDS. Each relevant section is first quoted and then its application, with recommended actions, is discussed.
On December 21, 2000 the US Access Board released it “Electronic and Information Technology Accessibility Standards”, 36CFR1194. Three sections of 1194 have relevance for the Subject Product product:
1194.23 – Technical Standards for Telecommunications Products
1194.31 – Functional Performance Criteria
1194.41 – Information, Documentation, and Support.
3.1. 1194.23 – Technical Standards for Telecommunications Products
3.1.1. Quote from Applicable Sections of CFR 1194.23
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.
(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.
(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.
(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.
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