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Telephone Cost Control for POWER

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Improve Employee Productivity

By monitoring the activities of your advisors, you can increase the number of calls they make. Proactive customer calls by your advisors lead to more efficiency because they greatly reduce the amount of inbound service calls at busy times, while decreasing the time necessary to respond to each call.

Increase CSI

Customer inquiries for service are reduced, thus improving manufacturer CSI scores. Prospects are impressed by a professional, proactive sales force, while existing customers appreciate the extra attention and timely follow-up calls.

“ racking all outgoing calls keeps every salesperson and service advisor in my dealership more accountable and better o ganized.

e’ve seen higher customer satis action and increased sales.”

Ramsay Gillman, Chairman of the Board and Owner Gillman Auto Group Houston, TX

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Dealership-wide Solutions for POWE R

Control Cost

Telephone Cost Control (TCC) enables you to eliminate the abuse of a costly business asset – your telephone service. You can monitor your business’ overall telephone costs while encouraging employees to work more efficiently. Additionally, withTCC you can:

  • Monitor inbound and outbound call volumes.

  • Track business versus personal call volume by each employee.

  • Allocate cost of actual calls by department.

  • Track calls by duration and long distance.

Monitor Phone Usage

Be aware of all the phone calls – local and long distance – your employees are making from your dealership phones.TCC generates reports that detail each call made and notes whether they were personal or business calls. How? 95% of the numbers called in your dealership are stored in your POWER Dealership Management System database – such as the parts, service, and sales prospecting databases.

Because these records are updated instantly, as each phone call is made, your reports and records are as current as the last call made. There is no “delay” until a batch job is run, so you can track your telephone expenses more closely.As a result, you can monitor your employees’ phone usage and your employees will become more prudent in the number and length of long distance and personal calls they make.This alone can lower your long distance phone costs while boosting employee output.

Decrease your monthly long distance expenses, identify and correct phone system abuses, and help ensure that every follow-up call is made throughout your dealership in a timely manner.

© 2008 The Reynolds and Reynolds Company. All rights reserved. Printed in the U.S.A. 1134979 9/08

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