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ALABAMA INSURANCE DISASTER RESPONSE PLAN - page 10 / 18

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for as long as needed, and may remain on site as requested by the Insurance Commissioner or Superintendent.

  • Provides for a smooth transition of industry communications to established communication systems and personnel.

  • Participates in post-event debriefing pursuant to improving the effectiveness of the State Disaster Coalition Plan.

  • Understands and utilizes stress management techniques personally and on behalf of the Disaster Response Team.

INSURANCE DEPARTMENT COORDINATOR / IEOC TEAM LEADER

The Insurance Department Coordinator also acts as a pivotal leader for the Disaster Response Team. This is typically a high-level staff member, who is temporarily domiciled in the IEOC with other team members. Like the aforementioned co-leader, this person’s primary role is:

  • 1.

    Enable the response capabilities of insurance catastrophe teams.

  • 2.

    Provide crisis communication support to the industry on behalf of the

Disaster Coalition and Insurance Commissioner.

Specific skills and duties are generally as follows:

  • Coordinates the IEOC Disaster Response Team and Commissioner’s office support staff.

  • Serves as primary liaison to the AL DOI.

  • Coordinates media/external communication requests with CIOs of the AL DOI, AEMA, and/or Insurers.

  • Has access to decision-makers within the Department, including the Commissioner and Deputy Commissioner.

  • Has management decision making authority.

  • Has extensive knowledge of property insurance coverage, the claims process, and the operations of the Insurance Commissioner’s Office.

  • Engages other members of the Commissioner’s staff for special projects, in consultation with the Team.

  • Establishes an e-mail database with the AL DOI to identify those insurance companies writing the respective coverages affected by different disasters. This will aid in the initial communication with insurance catastrophe response teams to coordinate disaster activities.

  • Acts as a central point of contact for all insurers not represented by members of the IEOC Disaster Response Team, for the purpose of gathering regular data reports concerning claims payments, customers impacted, and critical industry information.

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