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ALABAMA INSURANCE DISASTER RESPONSE PLAN - page 16 / 18

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  • Will serve as a clearinghouse for emergency actions, instructions, and information to and from the greater insurance community and the local and state emergency management community.

  • Be a problem-solving group on behalf of victims and insurers, taking proactive steps to identify barriers and problems to providing disaster services; to provide expeditious claims payments, and to implement immediate actions/solutions.

  • Facilitate emergency communications in the initial disaster stage to the insurance community.

  • Make public service radio announcements of the DOI 1-800 access number to be broadcast as needed.

ACTIVATION OF THE IEOC

The Center will be activated only as a result of a catastrophic event, whether natural or man-made, which the Commissioner or his designated representative determines would warrant its activation.

Activation levels are commensurate with those of the AEMA referenced in this document.

IEOC hours of operation shall be 7:00 a.m. to 6:00 p.m. daily, for such time periods as necessary to assist with the effective management of the disaster; depending on the magnitude of the disaster this may be a seven-day a week commitment. Flexibility in operation hours may be considered if deemed necessary by the Commissioner or Deputy Commissioner.

Following initial stages of the catastrophe response effort, hours of operation will be adjusted according to need.

IEOC SPECIFICATIONS

  • The IEOC location is currently wired for a minimum of five Internet lines and five land telephone lines with long distance capabilities. Line service activation should be held to a minimum, so as not to incur an unnecessary expense by the AL DOI.

  • A designated telephone number has already been established so companies can initiate contact and obtain initial information from the IEOC and AL DOI; once the caller connects with this number, they would then be referred to a telephone communication system dedicated specifically for the IEOC when activated.

  • There is a section on the AL DOI Website with a specific e-mail address (INSDEPT@insurance.state.al.us) for insurers to send disaster-related information (e.g., field office locations; contact personnel, claims reports

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