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ALABAMA INSURANCE DISASTER RESPONSE PLAN - page 8 / 18

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timely information can be provided to the AEMA and/or other governmental entities via the AL DOI.

INSURANCE DISASTER RESPONSE TEAM

The Insurance Commissioner may ask five or more insurers (personal lines and/or commercial lines, as implicated by the nature of the disaster) and leading trade organization representatives to send their lead Disaster Liaison to the IEOC. Trade Association participation at the IEOC would be optional, based on space availability and nature of the disaster. Those individuals may remain at the IEOC for a period of days, or possibly longer.

Together they will form an ad hoc government-industry "Disaster Coalition Response Team" under the leadership of the Commissioner, the Industry Disaster Coordinator, and the Insurance Department Coordinator (the latter are described below).

Response Team members' skills, roles and duties include:

  • Work as a team to solve industry-wide problems to improve the ability of the industry to quickly establish their field operations and services, so that Alabama citizens impacted by the disaster can receive emergency funds quickly, and the speed of the recovery process is improved overall.

  • Act as a key communicator and clearinghouse for information between the IEOC, the Commissioner, field insurance catastrophe teams, and their company headquarters.

  • Facilitate intra-industry emergency communications.

  • Receive and relay reports of problems from the field, and work in tandem with other team members to develop and execute solutions to those problems.

  • Must have necessary laptop computers, cellular telephones, appropriate work clothes, and other office and personal supplies as indicated by the situation at hand.

  • Must be experienced and self-sufficient travelers.

  • AL DOI will provide adequate support and/or set-up personnel to quickly activate IEOC operations, and support its administrative and operational needs as long as the Commissioner deems necessary. These AL DOI personnel include secretaries, IT professionals, telecommunication specialists, building and procurement specialists, and other personnel as indicated by the event.

  • The Commissioner will also make available on an ad hoc basis senior members of his/her staff to develop and implement solutions to industry- wide problems in tandem with the Disaster Response Team, including but not limited to Frauds Bureau, Licensing, Communications, IT, Human Resources.

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