Although there are a number of standalone applications that can be used to manage individual components, everything in the UC system can be managed from a centralized location with the MA4000 Web-based management application. It resides on its own server.
The MA4000 is accessible not only by network administrators but also by individual users (who can manage only the components with which they work). NEC put a lot of effort into the visual design and intuitive layout of the management application. It presents clean and easy-to-use drop-down menus.
NEC offers a wide variety of user interfaces and endpoints. We looked at the top-of-the-line desktop terminals, the DT300 and DT700 series. We also tested the UC700 desktop client, the Dterm SP30 softphone, the UA5200 attendant console client and the MC530 client for mobile devices.
User Interfaces and Endpoints
person– using a
PDA with MC530
– saw in 1.5
seconds that his
colleagues' status had office" to "available."
We also liked the way the NEC's system's components interoperated. When we deleted a voicemail using a mobile device, it was also removed from the message box on the desktop terminals and clients. There was no need to duplicate effort.
In general, we found the XML integration and other functions of the DT750 unit were excellent. The unit has a modular design that, according to NEC, means the device can be configured in 8,000 combinations.
No glitches were observed when testing its touchscreen, click-to-dial function and clipboard dialing. Web and voice conferencing were seamless and easy. NEC did a great job designing the consolidated message center interface; it clearly showed all voice messages, e-mails, instant messages and faxes.
If the goal of a state-of-the-art UC suite is, as the name suggests, unifying the myriad forms of business communication, it is imperative that the various endpoints present as uniform an interface as possible. In this regard, we found the NEC offering to be exemplary.
Users of the UNIVERGE endpoints are likely to feel comfortable and capable whether working on the UC700 series desktop clients, the SP30 softphone or with the MC530 mobile client on their favorite cell phone or PDA. With few exceptions, the operations menus on all these interfaces are nearly identical. Keeping interface designs similar goes a long way toward enabling quick and effective communication.
NEC's top-end DT750 IP Desktop Phone features a rich-feature touch screen that can be used for one- touch access to IM, voicemail, contacts, Bluetooth and other UC functions including a touchpad lock.
The excellence of the displays was not just skin deep. Most of today's enterprise UC systems provide access to the major communication components, but some fall short when it comes to displaying user presence. However, NEC shines at this. Even its mobile client provided accurate, reliable presence information.
Importantly, the mobility client reacted almost instantly to changes in presence. When one member of our team picked up a deskphone,
Beyond the uniformity and functionality of the displays, we noticed the general fit, finish and function of the NEC hard phones. There was high-quality sleekness to every NEC endpoint
that made using aesthetically pleasing.
Additionally, the top-of-the-line hard phones had excellent voice quality confirmed by testing with Clearsight's Analyzer and Touchstone Technologies' WinSIP.
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