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You have rights. Information about your local home telephone services - page 6 / 11





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Your additional rights if you are a person with a disability

There are certain services available for persons with disabilities, some of which may be provided at a discount or free of charge.

If you are registered with the phone company as having a disability, you may be able to receive certain services, such as:

  • message relay service available 24 hours a day, 7 days a week, at no charge;

  • a 50% discount on basic long distance charges for calls within Canada made by

a registered user of a Telecommunications Device for the Deaf (TDD); and/or

  • free directory assistance.

A customer who is blind or has a visual impairment has the right to receive billing statements, bill inserts and other billing information in an appropriate alternative format. This could be in Braille, large print, electronic version, or in another format that is agreed upon between the customer and the phone company.

Speak to your phone company to find out about these and other available services and equipment that are specially adapted to meet the needs of persons with disabilities.

Your right to keep your information confidential

Except for your name, address and listed telephone number, all the information that the phone company has about you is confidential.

The phone company may not give out personal information, other than your name, address and listed telephone number, unless you expressly give them permission to do so. There are however a few exceptions to this rule. The phone company may give out your confidential information without your express permission when it has a legal obligation to do so, as well as for very specific purposes associated with your phone service. The specific purposes for which your phone company may give out your confidential information without your express permission are listed in the "Terms of Service" found in your white pages.

You, or a person acting on your behalf, always have the right to access your confidential information. You also have the right to review any phone company records regarding your telephone service. Specific conditions may apply.

Your rights regarding unsolicited telephone calls

There are rules in place to help you reduce the number of unsolicited calls that you receive.

Ways to reduce unsolicited calls You should be aware that the phone company may make your name, address and listed telephone number available to telephone directory publishers. The telephone directory publisher can, in turn, provide your information to organizations which could lead to unsolicited telephone calls to your home.

In order to reduce unwanted telephone calls, you may subscribe to a non-published number service. This service will remove your name, address and telephone number from the telephone directory and from directory assistance. A charge of no more than $2 per month will apply.

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