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Managing labour migration: The case of the Filipino and Indonesian domestic helper market in Hong Kong 15

Philippine Consulate), provides agency accreditation, job verification, contract processing for Filipinos with new employers or renewals of contract, training and seminars. A key feature of the Hong Kong POLO office is its assistance to Filipino workers with employment and labor-related disputes. Welfare services to Filipinos include counseling, a 24-hour shelter, and conciliation. An OFW may file a complaint against their agency or employer, interview with the Labor Officer and return for a conciliation meeting with the concerned party. If an amicable settlement is arrived at by the complainant and the employer or agency, then the settlement agreement is signed by all parties and executed. Examples of amicable settlements include workers claiming unpaid wages and obtaining a plane ticket to the Philippines.17 However, when conciliation has failed, the POLO-HK office will endorse the complaint and forward it to POEA for appropriate action. 18

Overview of the Philippine Government Migration Infrastructure

Home Country


  • Industry regulation

  • Employment Facilitation

  • Workers’ Protection

Host Country

Private Recruiting Agency

Training Centers

Medical Centers

Mandatory Insurance: OWWA

Foreign Recruiting Agency

Skills Certification: TESDA

Philippine Embassy / Consulate

Visa / Passport

Philippine Overseas Labor Office

=set and operated by the government =operated by the private sector

Source: Ignacio & Mejia, 2008

4.2.3 Migrant sending country policy: I

The Indonesian government has been slower than the Philippines and other migrant- sending countries to develop effective policies and programs to protect their overseas

17 18 PAE FDH Survey Consulate General of the Philippines, Hong Kong. “Conciliation” http://www.philcongen- hk.com/labor/g5.htm. Accessed February 2008.

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