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DoDI 1400.25-V1614, December 1996

communication lines; and offers mutually acceptable solutions to the complaint. Therefore, opportunities to resolve complaints during the investigative process shall be explored.

b. ADR includes a broad spectrum of approaches for dealing with conflict and seeking solutions satisfactory to all parties. These techniques include but are not limited to problem solving, mediation, facilitation, conciliation, fact-finding, and settlement conferences. Most methods use a neutral who has received appropriate training to facilitate settlement of the complaint. Any of these methods may be used to attempt resolution during the investigation process.

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ENCLOSURE 3

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