DoDI 1400.25-V1614, December 1996
communication lines; and offers mutually acceptable solutions to the complaint. Therefore, opportunities to resolve complaints during the investigative process shall be explored.
b. ADR includes a broad spectrum of approaches for dealing with conflict and seeking solutions satisfactory to all parties. These techniques include but are not limited to problem solving, mediation, facilitation, conciliation, fact-finding, and settlement conferences. Most methods use a neutral who has received appropriate training to facilitate settlement of the complaint. Any of these methods may be used to attempt resolution during the investigation process.