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Innovation typology in tourism

provide the tourism sector with innovations, e.g. IT-services, financial services or consultancy. In this context, several concepts such the absorptive capacity and appropriability conditions will be taken into consideration.

Apart from the topics that will be included in the Ph.D. thesis, from this work emerge other subjects that might need further study.

Thus, another research line might develop the topic of innovation in the experience service industry. In the master thesis the role of tourists as suppliers of knowledge and innovators has been emphasized. Nevertheless, the processes that take place in the interaction between service providers and customer should be further analyzed. In this regard, a study based on users as drivers of innovation would require to emphasize social aspects of the interaction between provider and user. Other topics such as lead- user innovation, user communities or information channels might be further studied as well.

Next, the topic of Knowledge Intensive Business Services in the tourism industry might be broadened. Since the type of KIBS varies among industries, those that operate in the tourism sector could be identified. Furthermore, the characteristics of these KIBS could be analyzed. In this regard, skills and competences of KIBS in the tourism sector might influence the type of knowledge produced and transferred by theses actors. Thus, such a study would have the objective of identifying the necessary KIBS to develop innovations in the tourism sector.

Finally, more research on the topic of interaction between public institutions and the tourism industry is necessary. This master thesis has pointed out that the institutional framework plays a major role at the macro level. It has been also emphasized that universities and research centres provide knowledge based on research as well as high qualified personnel. Hence, the linkages between public institutions and private organizations should be further studied. Since there is a need of enhancing the linkages between universities and private firms, the study could focus on the factors that motivate or hamper collaboration between these entities.

To sum up, in this master thesis a classification of innovation types has been developed, the determinants of innovation in tourism have been identified and an innovation typology has been suggested. Furthermore, several other areas have been studied in order to develop a framework for the study of innovation in tourism.


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