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The Group recognizes that productive employees are those who maintain a healthy work-life balance. To this end, during the year, the Groups hotel employees participated in various wellness classes in self-defence, tai chi, yoga, kickboxing, and cooking. The Group also organized recreational events such as a one-day tour to Hong Kong Disneyland, a two- day tour to Mainland China, and a Christmas party, all of which helped facilitate staffs networking across the Groups numerous businesses and promote team spirit.

Corporate Governance

The Group is committed to adhering to the highest ethical standards. All employees are given a Code of Conduct to which they are expected to adhere. The Code outlines the Groups expectations of staff with regard to dishonest or corrupt behaviour and conflicts of interest. A 24-hour hotline is available for employees to report suspicious activity in a completely confidential and fully anonymous manner. An internal controls system is in place, administered and overseen by an Internal Audit Department and the Board of DirectorsAudit Committee.

A full Corporate Governance Report is available from pages 38 to 50 of this annual report.

Community Investment

The Group has been a staunch supporter of healthcare and the arts to promote the physical and mental well-being of the community. In healthcare, the Group contributed towards the establishment of one of the Hong Kong Cancer Funds new CancerLink Centres. Throughout 2010, the Group also made donations to The Hong Kong Anti-Cancer Society, the Hospital Authority of Hong Kong, the Hong Kong College of Cardiology, and Seeing is Believing. As for the arts, the Group supported artistic development in Hong Kong by donating a scholarship to the Hong Kong Academy for Performing Arts to support one full-time student majoring in the Piano at the Academys School of Music. The Group also provided sponsorship to Hong Kong Arts Festival Society, Hong Kong Arts Centre, China Arts Foundation, and Opera Hong Kong.

In addition to the cash donations made by the Group, our Volunteer Team proactively reached out to the community to provide assistance to underprivileged groups and raise funds for deserving causes. Among the many activities organized by the Volunteer Team in 2010 were: visiting singleton elderly with the Senior Citizen Home Safety Association in Hong Kong, taking ill children living in Ronald

Group volunteers visiting singleton elderly

McDonald House to visit the Hong Kong Science Museum, and organizing games for 4-6 year old children with developmental delays at the Cheung Sha Wan Heep Hong Centre.

Besides promoting employee volunteerism, the Group also provided public space at properties under our management pro bono for non-profit organizations to host promotional or fundraising events. For example, the Groups volunteers raised funds by selling mooncakes for The Intellectually Disabled Education and Advocacy League at Langham Place Mall. During the holiday season, the mall hosted a carol singing event organized by The Child Development Matching Fund.

Our community engagement activities have extended beyond Hong Kong to wherever the Group has properties. For instance, colleagues at The Langham Boston volunteered at Community Servings, which provides free home-delivered meals to needy citizens. The Langham Auckland treated hearing-impaired children and their families from The Hearing House to a special Wonderland Afternoon Tea. Colleagues at The Langham Huntington, Pasadena wore pink to work on Lee National Denim Day to raise funds for cancer research. Meanwhile, The Langham London donated a total of 632 pounds of clothing to Second Chance, an organization that distributes clothing to low- income and homeless people.

Looking Forward

The Group believes that Corporate Social Responsibility is an ongoing commitment requiring continuous improvement. We look forward to reporting on more initiatives, and creating even greater economic, social, and environmental impact next year.

Annual Report 2010


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