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Essential Support Customer FAQ

What is the business value of Essential Support?

A study was conducted by Infonetics in 2006 to look at the cost of downtime to businesses. The study consisted of 80 companies in North America with 101–1,000 employees, and average annual revenue of US$90 million. The bar graph tells the story—Essential Support offers proactive services, in addition to reactive services, with the goal of preventing downtime. As you can see, preventing any downtime due to software failures easily pays for Essential Support.

October 2006Page 3 of 5

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