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Figure 1: Traditional IP-PBX TCO: Cost Components1

The annualized 3-year TCO for traditional or legacy IPT and/or PBX solutions, is typically $400-500 per user per year ($1200-1500 per user over 3 years) for an enterprise of 5,000 employees.  TCO per user per year is similar even for significantly larger enterprises (50,000+ employees).

Transforming the TCO for Enterprise Communications

Microsoft Communications Server “14” can significantly reduce an enterprise’s overall spend on communications.  Fundamentally, Microsoft’s solution enables TCO reduction through consolidation of the communications capabilities and footprint.   As described above, organizations have often maintained siloed environments for different communications capabilities.  Microsoft’s approach is to provide a single platform capable of meeting customers’ requirements across the entire set of communications capabilities at high scale.

By including all common communications capabilities in an integrated and highly scalable platform, Microsoft Communications Server “14” delivers a substantially lower-cost alternative to the high-cost, multi-solution, siloed environments often found today:

Microsoft Communications Server “14”’s natively included Instant Messaging/Presence capabilities, through the Microsoft Communicator “14” client, act as a fundamental “dial tone” and foundation for all real-time communications needs without requiring additional software.

The extensive Voice capabilities in the “14” version provide communication and collaboration capabilities with reliability and quality consistent with customer needs.

Audio/Video/Web Conferencing capabilities offer every employee simple access with enhanced security to a full suite of conferencing capabilities from any physical location, and eliminate the need to pay for separate audio and web conferencing services.

1 Based on Microsoft assessment of costs to deliver unified communications capabilities for a typical solution based on an IP-PBX

© 2010 Microsoft Corporation.5

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