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Grand Canyon National Park

2009/2010 Accomplishment Report

Division of Concessions Management

The division issued a prospectus in 2010 for a trail ride concession on the North Rim. Offers were accepted and the concessioner selected after issues on possessory interest were resolved. The division also began to develop prospectuses for the park’s general stores concession and South Rim hospitality operations, as well as for the Grand Canyon Railway.

A new shuttle-service contract was prepared and subsequently awarded to Paul Revere Transportation LLC. The shuttle operates year-round and carries approximately 1 million of the park’s 4.5 million annual visitors during some point in their stay. Six new visitor shuttle buses were bought and put into use beginning in 2009. For the past three years, the shuttle system also has provided access to the town of Tusayan. North Country Health Care was awarded a new five-year service contract for urgent care services to park visitors and employees.

Planning and compliance for renovation of Bright Angel Lodge are complete. Construction began

New energy-efficient shuttle buses were purchased and put into service in 2009. A new shuttle-service contract was subsequently awarded. NPS photo

March 1, 2010, with substantial completion expected by mid-December.

Authorization and construction of bike rental and snack bar facilities are planned for the Grand Canyon Visitor Center. In the interim, a Commercial Use Authorization (CUA) was issued to Bright Angel Bicycles for bike rentals during summer of 2010. The

operation was highly successful and the CUA was renewed for another year.

All rate reviews, evaluations and Annual Overall Ratings were completed as required and on time. Effective concessions management results in higher quality visitor service at Grand Canyon.

Special permits and CUAs were switched to the “pay.gov” system, which reduced check processing and streamlined payment. In 2009, the division also took over film permit operations for the park.

oday, the Bright Angel Lodge is its own bit of history preserved for visitors to admire and enjoy. NPS photo

The division will continue to implement asset management tools, such as the Concession Park Asset Management Plan, to reduce deferred maintenance and improve concessioner-operated facilities.


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