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Introducing the Session to the Participants

Time Required: 15 minutes

Materials Needed: PowerPoint Program Overview Worksheet page 24

Objective: To introduce the subject, explain who Sam Glenn is and introduce the Facilitator and the participants to each other.

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1

Introduce yourself and tell them what you hope to accomplish. Smile, tell them something about yourself, and create a positive and energized atmosphere. Have everyone introduce themselves to each other. Explain to the group that you are there to discuss how they can use their unique abilities to create memorable and lasting relationships with customers and co-workers by using Sam’s training lessons.

2

Show PowerPoint slide number 1 of Sam’s four training lessons:

LIGHTEN UP KEEP YOUR PERSPECTIVE REJECT NEGATIVITY PRACTICE!

3

Explain to everyone that these four learning points will be fully featured when they watch the video. Ask them to take notes when they watch the video and start to think about how they can implement the four training lessons into their job and lives.

11

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