Training Point: Reject Negativity
Continued from page 16 For Managers, Team Leader’s, Supervisors Etc...
Discuss ways that you can help resolve this negativity.
Be a sounding board and listen to your co-workers’ issues.
Schedule one-on-one meeting(s) and listen first and then ask questions.
Be sure you write down and completely understand their issues.
Stay on track and ask for their suggestions as to how the problem(s) can be resolved.
Always have an open-door policy and be sure everyone knows the workplace rules.
Compliment staff when they finish the discussion and remain positive.
You could also hold a group meeting and address the behavior as a group.
Focus on ways that issues can be resolved and don’t fall into a gripe session.
Once you know the issues, act on them immediately!
Confront the negative person one on one and don’t let them off the hook.
There has to be consequences for negative behavior but allow people to make mistakes. Don’t reprimand---only counsel or advise.
Reward employees who have a positive attitude, with a weekly or monthly award or gift certificate.
Point out and recognize positive behavior and reinforce it with positive feedback.