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I-4

2000

LESSON

1—HANDOUT

Using “I” Messages—Conflict Situations

1. The day shift where you work is having a meeting to decide the best way to store merchandise. Rochelle insists that she knows the best way and won’t give anyone else a chance to talk.

2. At the company Christmas party, some of your co-workers start teasing you about being the favorite of the boss. It starts to bother you because if they have a real problem with this, you would like to clear the air.

3. You have just started working at a fast food restaurant. The shift manager is watching your every move. This makes you nervous and you make more careless mistakes.

4. The boss’s secretary is collecting money for the coffee fund at work. Everyone is supposed to contribute to the fund but you aren’t a coffee drinker.

IDEA

BOOK

2

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