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© 2007 Pearson Education

© 2007 Pearson Education

Process Chart for an Emergency Room Admission

1XEnter emergency room, approach patient window

2XSit down and fill out patient history

3XNurse escorts patient to ER triage room

4XNurse inspects injury

5XReturn to waiting room

6XWait for available bed

7XGo to ER bed

8XWait for doctor

9XDoctor inspects injury and questions patient

10XNurse takes patient to radiology

11XTechnician x-rays patient

12XReturn to bed in ER

13XWait for doctor to return

14XDoctor provides diagnosis and advice

15XReturn to emergency entrance area

16XCheck out

17XWalk to pharmacy

18XPick up prescription

19XLeave the building

0.5015

10.0-

0.7540

3.00-

0.7540

1.00-

1.0060

4.00-

5.00-

2.00200

3.00-

2.00200

3.00-

2.00-

1.0060

4.00-

2.00180

4.00-

1.0020

Process: Emergency room admission

Subject: Ankle injury patient

Beginning: Enter emergency room

Ending: Leave hospital

Step

no.

Time

(min)

Distance

(ft)

Summary

Number

of steps

Activity

Time

(min)

Distance

(ft)

Step description

Insert Step

Append Step

Remove Step

Transport

9

11

815

Operation

5

23

Inspect

2

8

Store

Delay

3

8

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