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© 2007 Pearson Education

Checker Board Airlines Example 5.2

Passenger processing at gate

Late cabin cleaners

Unavailable cockpit crew

Late cabin crew

Personnel

Aircraft late to gate

Mechanical failures

Equipment

Procedures

Waiting for late passengers

Weight/balance sheet late

Poor announcement of departures

Delayed check-in procedure

Delayed flight departures

Materials

Late food service

Late fuel

Late baggage to aircraft

Contractor not provided

   updated schedule

Weather

Air traffic delays

Other

Analyzing Flight Delays Using a Cause-And-Effect Diagram

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