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© 2007 Pearson Education

They decide to use the following tools:

The Wellington Fiber Board Company produces headliners, the fiberglass components that form the inner roof of passenger cars. Management wants to identify which defects were most prevalent and to find the cause.

Wellington Fiber Board Co. Example 5.3

Step 1. Checklist

Step 2. Pareto chart

Step 3. Cause-and-effect diagram

Step 4. Bar chart

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