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© 2007 Pearson Education

Redesigning the Process

Ideas for process redesign and improvement can be uncovered by asking six questions about each step in the process and about the process as a whole.

1. What is being done?

2. When is it being done?

3. Who is doing it?

4. Where is it being done?

5. How is it being done?

6. How well does it do on the various metrics of importance?

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