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© 2007 Pearson Education

Answers to the previous six questions are challenged by asking still another set of questions.

Why is the process even being done?

Why is it being done where it is being done?

Why is it being done when it is being done?

Brainstorming is letting a group of people, knowledgeable about the process, propose ideas for change by saying whatever comes to mind.

Redesigning the Process

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