X hits on this document

97 views

0 shares

0 downloads

0 comments

28 / 38

© 2007 Pearson Education

© 2007 Pearson Education

Illustrative Benchmarking Metrics by Type of Process

Total cost of “enter, process, and track orders” per $1,000 revenue

• System costs of process per $100,000 revenue

• Value of sales order line item not fulfilled due to stockouts, as % of revenue

• Percentage of finished goods sales value that is returned

• Average time from sales order receipt until manufacturing or logistics is notified

• Average time in direct contact with customer per sales order line item

Customer Relationship Process

• Value of plant shipments per employee

• Finished goods inventory turnover

• Reject rate as percentage of total orders processed

• Percentage of orders returned by customers due to quality problems

• Standard customer lead time from order entry to shipment

• Percentage of orders shipped on time

Order Fulfillment Process

Document info
Document views97
Page views97
Page last viewedFri Dec 09 02:25:09 UTC 2016
Pages38
Paragraphs522
Words2486

Comments