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© 2007 Pearson Education

© 2007 Pearson Education

• Percentage of sales due to services/products launched last year

• Cost of “generate new services/products” process per $1,000 revenue

• Ratio of projects entering the process to projects completing the process

• Time to market for existing service/product improvement project

• Time to market for new service/product project

• Time to profitability for existing service/product improvement project

New Service/Product Development Process

• Cost of “select suppliers and develop/maintain contracts” process per $1,000 revenue

• Number of employees per $1,000 of purchases

• Percentage of purchase orders approved electronically

• Average time to place a purchase order

• Total number of active vendors per $1,000 of purchases

• Percentage of value of purchased material that is supplier certified

Supplier Relationship Process

Illustrative Benchmarking Metrics by Type of Process

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