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© 2007 Pearson Education

© 2007 Pearson Education

• Systems cost of finance function per $1,000 revenue

• Percentage of finance staff devoted to internal audit

• Total cost of payroll processes per $1,000 revenue

• Number of accepted jobs as percentage of job offers

• Total cost of “source, recruit, and select” process per $1,000 revenue

• Average employee turnover rate

Support Process

Illustrative Benchmarking Metrics by Type of Process

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