© 2007 Pearson Education
Process chart: An organized way of documenting the activities performed by a person or group of people at a work station, with a customer, or on materials.
Five categories of process charts:
Operations that change, create or add something.
Transportation (materials handling): Moving something.
Inspection: Checking or verifying something.
Delays: Time spent awaiting further action.
Storage: When something is put away until a later time.