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© 2007 Pearson Education

Process Charts

Process chart: An organized way of documenting the activities performed by a person or group of people at a work station, with a customer, or on materials.

Five categories of process charts:

1.

Operations that change, create or add something.

2.

Transportation (materials handling): Moving something.

3.

Inspection: Checking or verifying something.

4.

Delays: Time spent awaiting further action.

5.

Storage: When something is put away until a later time.

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