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Check your USB synchronization cradle or cable.

  • Consider using another synchronization cradle or cable if one is

available to you.

Try synchronizing via an infrared or a Bluetooth connection. Refer to the printed or CD-based documentation that came with your HP iPAQ for specific instructions. Restart your personal computer and perform a soft reset on your HP iPAQ. (A soft reset does not erase any of your settings, programs or data.) Use the stylus to lightly press the Reset button. Your HP iPAQ restarts and displays the Today screen. Once your personal computer and HP iPAQ restart, reconnect your HP iPAQ to your personal computer. Uninstall ActiveSync from your personal computer and then reinstall it. To uninstall ActiveSync from your personal computer, click Start > Control Panel > Add or Remove Programs > Microsoft ActiveSync. Then click the Remove button > Yes. After trying the above solutions without any success in solving your connection problem, perform a hard or clean reset on your HP iPAQ. (A hard or clean reset clears all user-installed settings, programs, and data and restores your HP iPAQ to factory settings. For more details, refer to the printed or CD-based documentation that came with your device.) You can reinstall your applications on your HP iPAQ once the hard or clean reset is complete by using ActiveSync on your personal computer. Once your HP iPAQ is synchronized properly, go to ActiveSync on your personal computer and select Tools > Add/Remove Programs…and select any programs you want to reinstall.

For additional information about synchronization problems, visit:

http://www.microsoft.com/windowsmobile/help/activesync/default.mspx http://www.microsoft.com/windowsmobile/default.mspx


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