X hits on this document

120 views

0 shares

0 downloads

0 comments

19 / 44

References Available Upon Request

555 Strawberry Hill Road Nashua, NH 00000

603-436-2222 YTseng@gmail.com

Yvonne Tseng

To obtain a position within the hospitality industry that will enhance professional growth and utilize strong organizational and interpersonal skills

• Experienced traveler who is proficient in English, Chinese, and Russian language Computer skills: Microsoft Office Suite, Sabre, Peachtree and MICROS

MASTERS OF SCIENCE Hospitality Administration Southern New Hampshire University, Manchester, NH

May 2007

BACHELORS OF APPLIED SCIENCE Hospitality Administration Southern New Hampshire University, Manchester, NH

May 2005

COLLEGE DIPLOMA Culinary Administration Canadore College, North Bay, Canada

May 2003

Food and Beverage Supervisor New Orleans Marriott, New Orleans, LA Developed training manuals and incentive programs • Ensured guest satisfaction while supervising busy hotel restaurant • Effectively rotated through all restaurant positions: server, host, etc.

Aug. 05 May 06

OBJECTIVE

SKILLS

EDUCATION

EXPERIENCE

Apr. 04 June 05 Assistant Manager Capreol Freshmart, Capreol, Canada Supervised a staff member • Communicated with a wide variety of customers by responding to inquiries, effectively solving complaints/concerns and taking orders • Responsible for the open and close of the facility Counted out floats, balanced cash register slips and operated cash register • Ordered shipments, stocked shelves and skids, maintained stock and set up displays

  • Secured deliveries to customers and provided carry-out services

Front Desk Clerk Swept Away Negril, Negril, Jamaica

Apr. 02-June 03, seasonal

  • Greeted, checked in, and checked out guests, made reservations and answered the switchboard for

this five-star property, the largest hotel in Jamaica with 1,250 rooms

  • Managed the cash draw, accepted payments and balanced daily receipts

  • Completed extensive customer service, computer systems and hotel procedures training

  • Operated the hotel’s computer systems, including MARSHA and PMS

AWARDS

Hospitality Club Scholarship - academic achievement Aiming for the Top - pays tuition every year high grades are maintained

2004 2003-2005

Program Achievement Award - highest achievement in Culinary Administration Program 19

2004

Document info
Document views120
Page views120
Page last viewedSun Dec 11 00:24:53 UTC 2016
Pages44
Paragraphs345
Words2995

Comments